A well‑designed change management concept enables both employees and the organization to benefit sustainably. This requires understanding change as an opportunity for improvement and growth . It includes involving all stakeholders early on and communicating openly. Active participation in decision‑making processes significantly increases motivation, acceptance, and identification with the organization. This responsibility does not lie solely with project management but with the entire project team — because stakeholders strongly shape overall acceptance.
During the introduction of new software, the focus is often placed on initial and licensing costs. However, realistic planning must also consider ongoing operations, future adjustments, and the actual value generated. Questions such as“Which functions are essential? Which are optional but beneficial?” should be clearly answered and prioritized in advance to enable well‑informed decisions.
During the first weeks of intensive use, new requirements often emerge. It is the responsibility of project management to collect, evaluate, and prioritize these in a structured way. Many systems offer extensive customization options that should be leveraged to tailor the software to the company’s needs. Especially in this phase, change management plays a crucial role in unlocking the full potential of both the solution and its users.
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